Questions about Donations

 

Can anyone make donations?

Only Registered Users may make donations.  To become a Registered User, one must be the age of majority in your state of residence and otherwise be able to form legally binding contracts under applicable law.  One must also provide certain current, complete, and accurate information about you on the registration form available on the Site.  Please refer to our Terms of Use for further information.

 

What credit cards do you accept?

We accept MasterCard, Visa, American Express and Discover.

 

Is it safe to use my credit card?

All transactions are processed using VeriSign’s Payflow Pro security system to ensure your online transactions are safe and secure.  Credit card information is not stored by Game 7 Entertainment, Inc or by The Leukemia & Lymphoma Society.  That information is used only by our financial institution for the purpose of processing donations.  That information is safeguarded with extremely high, bank-level security and it will never be used for any other purposes.

 

How many game tokens do I receive?

You will receive 1 game token per $1 donated. Minimum donation of $10 is required.  Each token is good for one game play of any of the provided games.

 

Can tokens be used in different pledgeplay.com events?

No, tokens are only good for the event in which they were received.

 

Can tokens be shared with others?

Yes.  By using the Share feature on the event website, one can send tokens to others via email.  In your account profile, the pledgeplay.com system keeps track of the tokens you have shared with others.

 

How long are game tokens valid for game play?

Game tokens are usable for 30 days after the end date of a specific event.  Game tokens can not be purchased after the end date of an event but the site will remain active and games can be played during the 30-day period following the event’s end date.

 
Is any portion of my donation tax deductible?

Please consult your tax advisor regarding the tax deductibility of your donation.

How does the referral code work?

If you were told of our site by someone, make sure that their code is in the referral box on the Pledge page. Our system will track each pledge to make sure whoever told you about the site gets the appropriate credit and recognition.

 

Questions about Privacy of Information

 

Do you sell my personal information to third parties?

No, we value your privacy.  Please refer to our Privacy Policy for more information.   When you register on lls.play2cures.org your contact information is submitted to Game 7, the company who is hosting this casual game site for The Leukemia & Lymphoma Society (LLS).  Site visitors who agree to receive communications from LLS will be managed in accordance with the LLS Privacy Policy (see: http://www.lls.org/all_page?item_id=4506 )

 

Why must I be at least 13 years of age to be a Registered User or Authorized Player?

Game 7 Entertainment, Inc. strictly adheres to the Children’s Online Privacy Protection Act (COPPA).  This act prohibits the collection of any personally identifiable information from anyone under the age of 13.   

Will I be contacted by third parties if I use your website?

Except as otherwise provided in our Privacy Policy or in the terms and conditions applicable to a specific program, we will not disclose your personal information to other third parties unless you have provided your consent.  For more information on how we use your personal information, please refer to our Privacy Policy.  Site visitors may agree to receive information from The Leukemia & Lymphoma Society.

 

How secure is my personal information?

Your personal information is retained in a secure location and encrypted using state-of-the-art 128-bit encryption technology.  Personal information will not be made available to any third party, except as noted in the Game 7 Entertainment, Inc. Privacy Policy.  For more details on how we provide for information security, please refer to our Privacy Policy.

 

Can I change my personal information?

Yes, just log in to your account and click on the ‘My Account’ tab.  You are able to change your email address, password, and leader board name.

 

General Information & Contact Us

 

Who can I contact for help?

Our regular Customer Service hours are Monday through Friday from 8:00am to 6:00pm PST. We try to provide answers and information to all your inquiries online through our FAQs and via email at support@pledgeplay.com.  When making an inquiry, please include your name, email address, and contact telephone number in case we need to contact you.  Our policy is to respond to inquiries within two (2) business days of receipt.

 

Who can I contact for technical support?

If you're having technical difficulty using our website or notice any incorrect information, please contact us at support@pledgeplay.com to let us know.

 

What do I need to play the games?

The games on our site require Flash 9 in order to run properly.

Flash 9 is freely available from Adobe at:

http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BUIGP

 

Who can I contact with press inquiries?

If you are a member of the media and would like more information, please contact Game 7/Pledgeplay at info@pledgeplay.com or contact The Leukemia & Lymphoma Society by emailing Andrea Greif, Director, Public Relations, at greifa@lls.org.

Who can I contact with suggestions on how to improve your website?

If you have suggestions or comments, please let us know by sending an email to support@pledgeplay.com.